We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies : Great Focus :
Great Focus :
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for :
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his / her role relates to others
Problem Solving and Decision Making :
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence :
- Develops and maintains relationships with team members
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Skills and Qualifications :
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Responsibilities : Team Environment :
Team Environment :
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Operational Excellence :
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines;
comply with local and state laws
Profitability :
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over / short during shift
- Ensure all products are prepared according to Brand standards
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories.
Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide.
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