Customer Service Representative

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused.

Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning.

We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences.

From handling payments and credit card transactions to processing applications and resolving customer queries, you'll play a crucial role in ensuring customer satisfaction.

In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you! Apply now and become an integral part of our customer-focused team.

Your exciting career awaits!

Bilingual English / Spanish preferred

Accountabilities

• Greet all visitors, providing exceptional customer service, answering inquiries and resolving problems
• Handle incoming calls, routing them appropriately and taking messages
• Process payments, credit card transactions, and applications for utility service
• Generate and manage service orders, keeping customers informed about the status of service requests
• Maintain and balance the cash drawer with accuracy on a daily basis
• Process outgoing mail
• Utilize the dispatch system for routine and emergency communications to field and office personnel
• Act as a liaison between customers, field personnel, and office teams
• Perform other responsibilities as requested by leadership

Education and Experience

• High school diploma or equivalent required
• Minimum of 3 years of experience in a call center or similar high-volume customer service environment
• Ability to handle high-volume calls efficiently and professionally
• Strong listening skills with a genuine desire to help people and make a positive impact
• Excellent verbal communication skills to interact effectively with diverse customers
• Cash handling experience is a plus, demonstrating your attention to detail and reliability
• Empathy, patience, and a positive attitude, contributing to a supportive team environment
• Valid state driver's license

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes :

• Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
• Annual bonus and merit increase eligibility
• Company sponsored pension program, life insurance, and short-term & long-term disability
• Employee Stock Purchase Program
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Compensation

$16.78 - $25.17per hour

Expected pay : $16.78 - $20.97 per hour

Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.

Base pay for this role is expected to fall within the mid to mid-point.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billionof assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.

Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.

And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global,Act Local" business model.

We are focused on building a diverse and inclusive workforce.If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.