Job Description
Job Description
Empowered Staffing is partnered with a luxury retailer (jewelry) with multiple locations in North Carolina. Our client is seeking an experienced Director of Sales and Operations to join their team based in Winston-Salem.
As the Director of Sales and Operations, you will lead and oversee all aspects of sales operations, playing a pivotal role in devising and implementing effective strategies, processes, and systems to drive sales growth and operational efficiency.
Responsibilities :
- Collaborate with senior management to develop and execute sales strategies aligned with business objectives, emphasizing a customer-centric approach and ensuring competitiveness in the market.
- Utilize advanced data analysis techniques to monitor sales performance, identify trends, and provide actionable insights to enhance sales effectiveness and achieve revenue goals.
- Continuously optimize sales processes to improve efficiency, streamline operations, and elevate the overall customer experience.
- Provide leadership and guidance to the sales team, offering coaching and feedback to support them in meeting individual and collective targets.
- Partner closely with sales representatives and stakeholders to develop accurate sales forecasts, monitor inventory levels, and support demand planning efforts.
- Prepare and present comprehensive sales reports and dashboards, highlighting KPIs, sales trends, and recommendations to the executive team.
- Oversee the utilization and maintenance of the CRM system, ensuring data integrity and leveraging its capabilities to maximize sales effectiveness.
- Cultivate a culture of continuous learning and development within the sales team, delivering training and support to enhance their skills, product knowledge, and customer service capabilities.
- Stay informed about industry trends, market dynamics, and competitor activities through ongoing market research, identifying opportunities for growth.
Qualifications :
- Proven experience in sales operations or management roles within the jewelry or luxury retail industry is essential.
- Strong leadership and interpersonal skills, with a successful track record of motivating and managing sales teams.
- Proficiency in CRM systems and sales analytics tools.
- Exceptional organizational and project management abilities, capable of prioritizing and multitasking in a fast-paced environment.
- Strategic thinking and problem-solving skills, dedicated to achieving results and meeting sales targets.
- Excellent verbal and written communication skills, adept at presenting information and influencing stakeholders across all organizational levels.
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