Job Description
Job Description
Description
Job Title : Call Center Customer Service Assistant
Location : Denver, CO
Job Type : Full-Time
Company : BeloForm Craft
We are seeking a dedicated and friendly Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction.
You will be the first point of contact for our customers, helping them with their questions and concerns while maintaining a positive and professional demeanor.
Key Responsibilities
Provide information about products and services, including pricing, features, and availability.
Resolve customer complaints and issues effectively, ensuring a satisfactory resolution.
Maintain accurate records of customer interactions and transactions in the database.
Collaborate with other team members to ensure a smooth customer experience.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Identify opportunities for process improvement and suggest enhancements to team leads.
Stay up-to-date with product knowledge and company policies to provide accurate information.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with patience and professionalism.
- Proficient in using computer systems and software, including CRM tools.
- Strong problem-solving skills and attention to detail.
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Retirement plan options (e.g., 401(k))
- Professional development opportunities
- Wellness programs
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