Evening Customer Care Associate

VirtualVocations
Newark, New Jersey, United States
Full-time
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A company is looking for an Evening Customer Care Associate to assist members in navigating the healthcare system.Key ResponsibilitiesAssist members by answering incoming calls and addressing healthcare questions and issuesVerify and collect demographic information, updating it in the appropriate systemResearch and resolve routine program quality issues while maintaining documentationRequired QualificationsHigh School Diploma or G.

E.D; Associate's degree preferredMinimum of one year of customer service experience requiredBasic knowledge of MS Word and Excel requiredAbility to pass standardized testing and interviewsBilingual in English and Spanish may be required based on assignment

1 day ago
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