Job Description
Job Description
Job Title : Customer Service Agent
Location : Atlanta, GA
Job Type : Full-Time
Job Summary :
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience.
You will interact with customers via phone, email, chat, or social media platforms, addressing questions, concerns, and requests with professionalism and efficiency.
Compensation :
$41,000 - $47,000 yearly
Responsibilities :
- Provide accurate information about products, services, and company policies.
- Assist customers with troubleshooting and technical support as needed.
- Process orders, returns, and handle billing inquiries.
- Record customer interactions and maintain accurate documentation of calls and emails.
- Escalate unresolved issues to the appropriate department or team for further assistance.
- Strive to meet or exceed performance metrics such as response times, customer satisfaction, and resolution rates.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Qualifications :
- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong communication skills, both written and verbal.
- Ability to work well in a fast-paced environment and handle high volumes of customer interactions.
- Excellent problem-solving and multitasking abilities.
- Proficiency in using customer service software, CRM systems, and MS Office.
- Ability to work flexible hours, including weekends and holidays as needed.
About Company
Welcome to Artisprint, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artisprint is your partner in elevating brand identities and sparking connections through the art of design.
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