Overview :
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County.
UCI Health is comprised of its main campus, , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region.
Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only , and American College of Surgeons-verified , and .
UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit
Responsibilities : Position Summary :
Position Summary :
Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and / or third party coverage.
Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request.
Performs general clerical and reception duties.
Qualifications : Total Compensation
Total Compensation
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.
Please utilize the links listed here to learn more about our and .
Required Qualifications :
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum 6 months experience working in a customer service position plus 6 months in a call center setting / clinical setting with high call volume;
OR 12 months experience working in a call center
Excellent written and verbal communication skills in English
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using multi-line telephone system
Demonstrated experience using a computer, including data entry and retrieval
Ability to make simple calculations and perform simple math
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Preferred Qualifications :
Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and / or government programs
Demonstrated experience working with a patient registration software system
Demonstrated experience working in registration, scheduling and / or authorization process
Demonstrated experience working in a hospital or medical office setting
Conditions of Employment :
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment :
Background Check and Live Scan
Legal Right to Work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page :
Closing Statement :
The University of California, Irvine is an . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities.
Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.
edu or at (phone number removed), Monday - Friday from 8 : 30 a.m. - 5 : 00 p.m.
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