Customer Service Representative

Salary : $41,600.00 - $44,000.00 Annually

Location : Wylie, TX

Job Type : FULL TIME

Job Number : 2024-00068

Department : CUSTOMER SERVICE

Opening Date : 09 / 04 / 2024

Closing Date : Continuous

General Summary

Why work for the City of Wylie?

The reason we exist is to serve our residents and guests. By combining our unique talents to ensure the preservation of the small town feel of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all.

How we accomplish our mission : Leveraging the diversity of our workforce to continually think and do things differently, the City of Wylie invests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals.

The City of Wylie is accepting applications for a Customer Service Representative. This is a front facing position and will work with customers all day daily.

The selected applicant will provides excellent customer service to Wylie's utility customers. Will issue building permits and will learn and relay specifics regarding building code, zoning, and permit requirements.

Supervision is provided by the Customer Service Supervisor.

The Customer Service Department works four ten hour days each week.

Essential Job Functions

• Enters number and alpha data and utility payments into the computer.
• Assists customers with new water service, payment of utility bills, recycling and waste services, building permits, and other needs as required.
• Performs tasks inherent to the central cashier function.
• Performs all functions necessary to complete assigned billing cycle(s).
• Meets customers at the counter and on the telephone with courtesy, tact and respect.
• Works directly with Meter Services.
• Balances cash drawer and prepares daily bank deposits.
• Makes daily bank deposits.
• Meets all deadlines.
• Performs sorting, typing, filing, and word processing.
• Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
• Acts in a civil, respectful manner at all times to management, co-workers and others.
• Performs other duties as may be assigned.

Minimum Job Requirements

High School Diploma or equivalent. Six months or more of data entry experience. (Class experience will be considered). Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire.

Physical Requirements / Work Environment

PHYSICAL STRENGTH REQUIRED :

Low : Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly or requires walking or standing to a significant degree.

PHYSICAL ACTIVITIES REQUIRED :

Bending Carrying Handling Hearing

Lifting Reaching Pushing / Pulling Sitting

Standing Talking Vision Walking

PRIMARY WORK ENVIRONMENT : Indoors

SHIFT WORK : No

CALL-OUT : No

Retirement benefits with Texas Municipal Retirement System. Contributions by payroll deduction. Employee contributes at 7% level.

City matches 200% of employee contribution. Mandatory.

• Deferred compensation - Nationwide and Edward Jones. The City does not contribute. Employee contributions by pre and post-tax payroll deduction. Optional.
• Health / Dental / Vision / Prescription insurance PPO plan. City pays full premium for employee, approximately 47% of dependent premium.
• Flexible Spending Account - allows for pre-tax deduction for eligible medical expenses as well as dependent care expenses. Optional.
• Life insurance - 2x annual salary through New York Life. Fully paid by City and 1x annual salary through TMRS. Total of 3x annual base salary.
• Long-Term Disability for all full-time City employees.
• Twelve paid holidays : New Years Day, Martin Luther King Day, Good Friday, Memorial Day, July 4th, Labor Day, Veteran's Day, Thanksgiving Day and Friday following, Christmas Eve, Christmas Day and one floating holiday.
• Vacation - Earn three weeks of vacation in the first year.
• Sick leave accrues each full pay period.
• Sick leave conversion to vacation leave (once per year in January).
• Sick leave buy back (if budget allows; once per year).
• Bereavement leave, military leave, jury duty leave.
• Longevity pay $4 per month of service; paid once per year.
• Workers' compensation benefits
• Tuition reimbursement - $2,000 per year.
• Direct Deposit - City of Wylie Payroll will deposit employee paycheck to any bank accepting wire transfers.
• Family and Medical Leave Policy as described by federal legislation.
• Free Recreation Center employee membership.
• City pays every two weeks. (26 pay periods per year)

The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position.

A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position.

This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to confirm that you have read and understand this statement.

What is your highest level of education?

• No High School Diploma or equivalent
• High School Diploma or equivalent
• Some College
• Associates Degree
• Bachelor's Degree
• Master's Degree or Higher

Do you have a valid Driver's License?

• Yes, I have a valid Driver's License.
• No, I do not have a valid Driver's License.

What level of a user would you describe yourself as with Google Suite products Docs, Sheets, and Slides?

• Basic
• Intermediate
• Expert

What level of a user would you describe yourself as with Microsoft Office products Word, Excel, and PowerPoint?

• Basic
• Intermediate
• Expert

Are you currently an employee at the City of Wylie?If you are applying for a position within your current department, the Internal Transfer Request IS NOT required.

If you are applying for a position within another department, you must submit a completed Internal Transfer Request to Human Resources, prior to submitting your application.

Your application will not be forwarded to the hiring manager until you have submitted the completed Internal Transfer Request.

Employee Handbook, Section 23 : Transfers, Promotions & Interim Pay : "Current employees must submit an online application or a resume as well as an Internal Transfer Request to Human Resources for consideration.

Please request a link to the Internal Transfer Request form from HR.

• Yes, I am currently an employee at the City of Wylie
• No, I am not currently an employee at the City of Wylie

Have you ever worked for a city / municipality?

If yes, please list which city, dates of employment and position. If no, please type N / A.

Have you worked anywhere else other than the positions listed on your application?

If you have worked anywhere else other than the positions listed on your application, please describe below.

Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application.

Your application may not be considered for further review if you have failed to show details of where the minimum qualifications are met.

By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to the questions for accuracy and verify that your responses accurately describe your current qualifications.

I verify that all of my responses to the supplemental questions are true and accurate. I accept that if my supporting documentation and / or later steps in the selection process do no support one or more of my responses to the supplemental questions that my application may be disapproved and / or I may be removed from consideration.

Required Question