Pool Operations Manager - The Cosmopolitan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world?

At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Cosmopolitan of Las Vegas is seeking a dynamic Pool Operations Manager to bring energy and expertise to our vibrant pool scene! Imagine working in a breathtaking outdoor oasis where guests soak up the sun, sip refreshing cocktails, and make unforgettable memories.

If you have a passion for creating exceptional experiences and a flair for beverage management, we want to hear from you! Join us in crafting a fun, lively atmosphere that keeps our guests coming back for more.

THE JOB :

The Pool Manager is focused on enhancing the guest experience by overseeing the daily operations of our pool facilities, ensuring we meet the high standards expected of a Forbes Five-Star hotel.

This role involves managing all aspects of pool operations while adhering to departmental and property policies, practices, and procedures.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE DAY-TO-DAY :

• Supervise Staff : Ensure team members are attentive to their duties and comply with company policies regarding guest safety and welfare
• Operations Management : Maintain smooth, cost-effective operations, including labor management, service supervision, and inventory control
• Staffing Efficiency : Manage department staffing to minimize expenses while exceeding budget objectives
• VIP Requests : Ensure the department effectively handles requests from VIP Services and Executives
• Event Coordination : Oversee successful setup and teardown for pool events, including :
• Coordinating with outside vendors and Banquets for staffing and uniforms
• Managing pool staff for chair setup and removal
• Overseeing check-in processes and badge issuance
• Handling the BPO process and distribution of sign-in sheets for external companies
• Managing pool deck rentals for events
• Issue Monitoring : Document and report any issues to the Director of Pool Operations that may affect departmental goals
• Opening / Closing Duties : Manage the opening and closing of the pool area, ensuring a pristine appearance throughout shifts
• Reservation System : Assist the Director with the Opera reservation system implementation and management
• Website Updates : Oversee daily website updates and coordinate with management for night-end reports
• Revenue Strategy : Collaborate with Enterprise Analytics to set cabana and chair rates to maximize revenue
• Maintenance Coordination : Organize maintenance and repairs for pool deck and facilities
• Strategic Input : Contribute ideas for revenue growth and cost containment to exceed budget goals and maximize EBITDA
• Guest Service Standards : Manage service quality, address guest complaints promptly, and ensure satisfaction in line with Forbes Five-Star and AAA Five Diamond standards
• Guest Experience Enhancement : Provide insights on improving guest experiences to maintain high ratings
• Cross-Department Collaboration : Work closely with other departments to ensure a positive guest experience
• System Improvements : Identify and correct issues that hinder excellence in service
• Human Resources Management : Oversee HR responsibilities, fostering a service-oriented and teamwork-focused environment.

Ensure quality hiring, training, and succession planning that aligns with the company's diversity commitment

• Team Development : Responsible for team member development, including hiring, coaching, promotions, and performance evaluations
• Safety Programs : Maintain pool safety programs and training to ensure guest safety and compliance with health regulations, including monthly in-service training for lifeguards
• Mentorship : Develop supervisory staff in leadership, consistency, training, and departmental standards
• Positive Work Environment : Promote a workplace culture that values positivity, teamwork, and employee satisfaction

WHAT YOU'LL NEED :

• Two (2) years of prior leadership experience specific to Food & Beverage
• Must currently hold or be able to obtain a Food Handler's, Alcohol Awareness, and Non-Gaming card
• Must be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE :

• Bachelor's Degree Preferred
• Management experience at a Five Diamond or Five Start Property
• Finance and / or analytics experience
• Prior experience in Beverage and / or Quick Service
• Prior experience in a luxury pool, recreation, or spa environment
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS :

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts
• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties

Are you ready to JOIN THE SHOW ? Apply today!