Customer Service Specialist- Work at Home

The Opportunity

Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts.

Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.

Who We Are

Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution.

The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands : Ballard Designs, Frontgate, Grandin Road, and Garnet Hill.

Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.

You must reside in one of the approved counties in Ohio, Indiana, or Kentucky :

• Indiana counties : Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
• Kentucky counties : Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
• Ohio counties : Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.

Your Impact

• Busy day handling a high volume of inbound customer inquiries
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
• Report to an assigned Customer Service Supervisor

What You Bring

• You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow Cornerstone Brands computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours

Compensation

• Starting rate is $15.00 / hour
• $1.00 / hour additional for any hours worked 6pm-6am
• Plus $1.00 for every hour worked 12 : 00am Saturday -11 : 59pm on Sunday
• Benefits : Full-time Customer Service Specialists are benefit eligible after 90 days of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!

Training Schedule

Your employment with Cornerstone Brands begins with a six-week, paid training program that requires full attendance and involvement throughout.

The training schedule and the working schedule after training will be different.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers.

While a full specification list will be provided after your interview, here are a few main items :

• Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for
• High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
• Mac / Apple products, Chromebooks, Surfaces, and notebooks are not supported

The Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

Remote work is not permitted in NYC at this time.

LinkedIn, #LI-Remote, #Workathome

Remote, #Ohio, #Indiana, #Kentucky

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Curated Experiences. Infinite Possibilities.

Qurate Retail Group is a family of six leading retail brands QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road all dedicated to providing a more human way to shop.

We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers.

It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (.

UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact.

Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments it’s our path forward!

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2024 QVC, Inc. & HSN, Inc.