JOB DESCRIPTION
The Customer Service Representative will be responsible for interfacing with domestic and international customers, both internal and external, to accurately enter orders, resolve order discrepancies, and other related customer service functions such as order tracking,
supplying documents, providing pricing, and sharing product information.
Key Responsibilities :
Handle customers inquiries and resolve issues adhering to company and / or departmental policies
and procedures ensuring customer satisfaction.
- Processing customer purchase orders and / or orders from internal customers.
- Coordination with manufacturing facility or other department (marketing, finance, etc.) on
customer issues or large projects.
- Knowledge of product line to answer customer questions and / or process purchase orders.
- Ensure the Voice of the Customer is forwarded to Manager, Customer Service.
- Effective time management, planning, organization, tracking and follow-up to ensure customers
and / or assignments are resolved and / or responded to in a timely manner.
- Independent problem solving and decision making.
- Managing multiple priorities and tasks.
- Interacting with associates in various areas throughout the organization.
- Identifying improvements to systems and / or processes utilizing the Vontier Business System
VBS) tools.
Participation on Kaizens (workshops).
The ideal candidate will have :
- Associate degree and / or 3+ years related Customer Service experience
- Excellent computer skills with focus on MS Word, Excel and Email.
- Typing speed of 50 WPM.
- Excellent oral and written communication skills.
- Excellent organizational skills.
- Must be multi-tasked oriented and able to work in a fast-paced environment.
WHO WE ARE
At Veeder-Root, our purpose is to support the global fueling infrastructure by delivering the best solutions in automatic tank gauging and fuel management systems driven by innovation and break-through thinking.
We are committed to delivering measurable value to our customers and to continually expand that value through improvements to our solutions and processes.
WHO IS VONTIER
KS1-LI
Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
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