Customer Support Specialist

Description : Company Background :

Company Background :

NativeSeed Group is a collection of native seed companies across multiple locations in CA, OR, WA, UT, MT, NV, CO, KS, NE and AZ.

For over three decades, NativeSeed Group has been recognized as the leading supplier of native seed and erosion control products in North America, serving a diverse range of customers including federal and state agencies, departments of transportation, contractors and hydro seeders, environmental landscapers, NGOs, Fortune 500 energy corporations, large landowners, and retail consumers.

NativeSeed Group is the only vertically integrated native seed company in North America and includes five state-of-the-art farming, processing, and cleaning operations as well as 13 points of distribution throughout the West.

We have decades of experience designing regionally adapted reclamation and restoration seed solutions spanning small landowner beautification projects to large scale, complex habitat restoration initiatives.

Our best-in-class team members specialize in plant ecology, science, agronomy, and the industry's most comprehensive wildland seed collection operation.

Service Quality Knowledge

Nature's Seed, a leading online supplier of premium seed, is seeking an energetic, enthusiastic, and motivated Customer Support Specialist.

This is an entry-level position with potential for advancement. This position is integral to the success of Nature's Seed and the happiness of our customers.

• Manage incoming customer emails, chats, and phone calls and provide appropriate solutions / resolutions
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customers through interactive communication
• Perform customer returns & refunds
• Initiate shipping carrier claims
• Facilitate customer will-call orders

Working Conditions :

While this is an office position, please note that you will be required to work near an environment containing dust and other plant related debris.

People with asthma or known allergens to grasses, pollen, etc. should not apply.

Benefits :

As a full time employee, you will be eligible for company benefits after a 60 day introduction period. Benefits include :

• Health Insurance HSA and PPO Insurance Options
• Available HSA with employer match
• Company Paid Vision Premiums
• Dental
• 401k with Employer Match
• 16 Days PTO / Year with increase for long term employees
• Paid Holidays
• Floating Holidays
• Employer Paid Life / AD&D
• Annual performance reviews with potential for wage increase

Requirements :

Experience / Education and Skill Requirements :

• Proven customer support experience
• Track record of adaptation and conflict resolution
• Familiarity with CRM systems / customer service ticketing systems, and best practices, specifically with Help Scout preferred, but not required
• Ability to multi-task, prioritize, and manage time effectively
• Previous experience working in eCommerce, specifically with WooCommerce preferred, but not required
• Existing experience in or a strong willingness to learn about planting seeds and / or agriculture is a plus. However, product and industry training will be provided
• Ability to commute in-office at our Lehi, UT location during normal business hours (Monday-Friday)
• At times overtime may be required and will be compensated by state law
• High school diploma

Preferred Qualifications :

• Experience with Outlook Email
• Experience with Fishbowl (inventory management software)
• Experience with ShipStation (shipping platform)

Compensation details : 18-18 Hourly Wage

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