Licensed Customs Brokerage Import Manager

FreightTAS LLCChicago, IL, US

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Job Description

Customs Brokerage Import Manager . Licensed Required

Department : Customs Brokerage

Level : Manager / Supervisor

Overview :

Salary Range : $85,000–$125,000

Position Summary

The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities—both transportation and customs brokerage—are in compliance with regulatory requirements.

ResponsibilitiesEssential Duties and Responsibilities

Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy.
Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers.
Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding.
Ensure accurate documentation is created and transmitted to government agencies. Provide timely responses to customs, customer, and internal inquiries regarding classification, duty rates, documentation, and other import regulations.
Represent customers to CBP as needed.
Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training.
Organize, update, and disseminate client data (rate agreements, HTS classification, POA, IRS, Customs Bond data, etc.) for proper system updates.
Review and enhance account profitability, billing accuracy, and timeliness.
Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities. Negotiate contracts / rates with delivery agents.
Prepare monthly reports for management.
Train and onboard new staff.
Conduct entry audits.
Support accounts receivable collections when needed.

Customs Brokerage Responsibilities

In certain branches, the Import Manager oversees customs brokerage activities and functions as the broker of record. Responsibilities include :

Serving as the licensed broker responsible to US Customs.

Interfacing with government agencies and maintaining positive relationships.

Maintaining customer bond and power of attorney files.

Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution.

Managing the audit program to ensure continual compliance.

Conducting audits and assessing import compliance on all customs brokerage files.

Ensuring JSOX compliance.

Requirements

Supervisory Responsibilities

Supervise Import Supervisors and staff.

Interview, hire, and train employees.

Plan, assign, and direct work.

Appraise performance, reward, and discipline employees.

Address complaints and resolve problems in accordance with company policies and applicable laws.

QualificationsEducation and Experience

Associate degree required; bachelor’s degree preferred.

Minimum 5 years of experience handling imports.

At least 3 years of supervisory experience.

Equivalent combinations of education and experience may be considered.

Customs Broker License

A Customs Broker’s License is required in small and medium-sized branches where the Import Manager directly oversees CHB functions.

A license is preferred but not required in larger branches where a licensed broker has direct CHB responsibility.

A Customs Broker’s License is required

Essential Job Functions

Strong customer service and communication skills with the ability to handle a wide range of people and inquiries.

Excellent organizational and time management skills.

Ability to manage multiple priorities and lead a profit center.

Capable of reporting on revenue generation, profit, and loss.

Benefits

A comprehensive benefits package is offered, which may include :

Medical, Dental, and Vision coverage beginning the 1st of the month after hire.

401(k) with company match.

Flexible Spending Accounts.

Life and AD&D Insurance.

Short- and Long-Term Disability.

Tuition Assistance Program.

Commuter Benefits.

Paid vacation and additional perks.

All benefits are subject to eligibility requirements and policy terms as provided by Human Resources.

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Import Brokerage Manager • Chicago, IL, US