Senior Solution Engineer (Customer Accounts)

Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.

We’re consistently recognized as a leader in the industry : a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.

Solutions Engineers @ Ironclad

Solution Engineers (SEs) are Ironclad Sales Team’s pre-sale technical experts. SEs collaborate closely with prospects and Ironclad’s Sales, Implementation, and Product teams, forming a critical technical overlay to the sales and solution evaluation.

At Ironclad, SEs are creative, value-driven technology experts that love to engage with people. They drive sales through clear communication focusing on customer use cases, technology infrastructure, and solution design. With a comprehensive understanding of Ironclad’s platform, SEs empower prospects to understand how Ironclad can work for them.

SEs also help Ironclad improve our platform : the best SEs help capture the most challenging technical requirements observed in the market and translate them into actionable insights for Ironclad’s Product team to develop.

Requirements

Mission-oriented : You’re excited to work on a team that operates at the intersection of human talent and software; you want to put that passion to work in an industry that still skews heavily towards human / manual work. You want to work at a place where you can have an outsized impact.

Exceptional communicator : You’re a strong verbal communicator, able to capture an audience with clear and confident language. You can understand and empathize with people even if you have limited subject-matter knowledge of their area of expertise.

Technically proficient : You’re an expert at technical configuration and familiar with or have an appetite for learning programming languages such as JSON, HTML and, ideally, JavaScript or similar languages. You recognize that your ability and willingness to develop these skills is an important part of what makes SEs successful in their role as Ironclad’s prospect-facing solution experts.

Creative problem solver : You listen well and understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer.

Team player : You can work effectively in teams of technical and non-technical individuals. You are energized by collaborating with diverse teams.

Independent : You can learn and drive outcomes with minimal supervision. You have a bias toward action and gravitate towards environments where you have an outsized influence on the success of outcomes for customers and colleagues. You are exceptionally good at making trade-offs based on incomplete data.

Experience : 3+ years of Solution Engineering experience. Experience in AI and LLM-based applications.

Responsibilities :

Listen to prospects' needs and goals. Listening is our #1 strength.

Design, build and present custom demonstrations of the Ironclad platform using a prospect’s own contracts and workflows.

Build strong relationships with prospects to help Ironclad’s most important and strategic prospects evaluate and ultimately select Ironclad.

Collaborate with Account Executives and other internal partners to progress an evaluation forward smoothly.

Bring actionable insights back to Ironclad’s Product Team to help us evolve our core product.

Partner with your aligned Sales Leader to support pipeline generating activities and overall team success

Benefits :

Health, dental, and vision insurance

401k

Wellness reimbursement

Take what you need vacation policy

Generous parental leave for both primary and secondary caregivers

OTE Range : $160,000 - $190,000

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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