Job Description
Job Description
Job Title : Customer Support - MUST HAVE Hardware and SaaS, Api , Database
Location : Tampa - Onsite
Work Experience (years) : 1+ Years
MUST HAVE SAAS / Api / Database background exp
Mandatory (minimum 1 years of experience as a technical support)
We are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and effectively.
Key Responsibilities
- Provide technical support and troubleshooting for hardware and software issues, ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes.
- Assist customers with technical issues via email, chat, and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems, identify root causes, and provide solutions.
- Escalate complex issues to higher-level support when necessary.
- Maintain accurate documentation of all customer interactions.
Qualifications
- Strong English communication skills, both written and verbal.
- Excellent problem-solving abilities and a customer-oriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Degree in Computer Science, or a related field.
Benefits
- Competitive salary and benefits.
- Opportunities for professional growth.
This position is a Contract-to-Hire (C2H) role, where candidates are initially hired as Contractors. Following a three-month evaluation period and recommendation from the manager, Contractors may be converted to full-time employees, receiving benefit
Customer Service & Sales Support- REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Customer Support & Sales Representative
Provide inbound customer account support, administrative processing support and data entry, and other processing. This position takes inbound customer service calls from potential and current Legal Shield customers. You will speak directly with potential and current members regarding questions about...
Construction Technical Support Manager
Construction Technical Support Manager will be responsible for overseeing the assignment, prioritization and resolution of RFIs as well as supporting technical training efforts by providing exceptional experience to internal and external customers. Networking Skills – Superior ability to devel...
Customer Service & Sales Support - REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Access Technical Helpdesk Support - Bilingual in Spanish
Take ownership and provide technical support and customer service to clients and business areas within JPMorgan. As a Technical Support Specialists in the Care Service Center you will act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential ri...
Technical Support / Customer Service Representative (Remote)
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Technical Support / C...
Customer Service & Sales Support- REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Clinical Specialist Technical Support & Education
Responsible for educating Customer Care on Ossur products and supporting Customer them in understanding the details of technical inquiries, complaints, and clinical feedback from customers. The Clinical Specialist, Technical Support and Educational role, is responsible for the clinical support of al...
Customer Service & Sales Support - REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Seasonal Tax Preparer & Customer Support - Remote
If you are interested in a seasonal tax position and have a minimum of 2 years' professional tax preparation experience, we'd love to speak with you about joining our incredible team at Baker Tilly! As a Customer Support Tax Preparer, you will prepare tax returns and provide support and advice over ...