Senior Salesforce PSS Automation Tester - 100% Remote - Contract - (Client is in Concord, NH) - B3785B

Our direct client is looking for a Senior Salesforce PSS Automation Tester (for an Incident Management System). 100%Remote Contract position (Client is in Concord, NH).

JOB DESCRIPTION :

Client is looking for an Incident Management System (IMS) Salesforce QA Tester positions with this requisition.

IMPORTANT - READ FULLY :

• Candidates MUST have experience working with Salesforce’s dedicated data model : Public Sector Solutions. If your candidate has not worked specifically with this Salesforce Public Sector Solutions dedicated data model, DO NOT SUBMIT THEM.
• Position can be fully remote- selected resources must be located within the contingent United States and must remain within the contingent United States for all work while in this role.

Candidates must be able to work on the client's Eastern Time Zone business hours.

Please send a Word document that includes contact info for THREE professional references. These references must be supervisory references from past employment, and at least one of the three must be a supervisor from employment where the candidate worked in a Salesforce QA Tester role similar to what is being requested for this position.

References must include the full name, phone number, and email address for the reference AND must note where, when, and how the reference worked with the submitted candidate.

If the required references are not available at time of submittal OR if the references provided have been falsified, then candidate will be removed from consideration.

PROJECT BACKGROUND :

The State of New Hampshire’s Department of Health and Human Services is currently licensed for the use of the Salesforce Platform.

Within this licensing there are several communities that have pre-built resources that allow for the rapid development of services available to the Division using a low code, no code maxim.

This rapid development will allow the division to provide multiple solutions at no additional licensing cost to individual business units.

However, the current lack of skilled salesforce resources prevents the agency from fully utilizing the salesforce platform.

• Augmenting the current staff with skilled resources in this role will enable the division to fully utilize the salesforce platform and provide services to state users and the public that currently use resource and / or manually intensive antiquated applications and / or processes for day-to-day business.
• DHHS is working to develop and deploy an Incident Management System (IMS) for the tracking of incidents such as helpdesk tickets, sentinel events, seclusions & restraints, etc.

Program staff and external community users need to be able to input their required information and then the state staff can route the input as needed to provide resolution in a secure, HIPAA compliant reportable database.

Responsibilities in this role will relate to the overall development of the Incident Management System in the enterprise Salesforce org according to the requirements and development of data feeds to the DHHS Enterprise Business Solution (EBI) to ensure the data flow captured appropriately to support DHHS EBI where further analysis can occur.

Responsibilities include :

• Assist with the development of user stories and technical requirements for process or system solutions which will span multiple business partners by collaborating with stakeholders and business areas.
• Participate in requirements gathering and design sessions to ensure testability of requirements.
• Strong understanding of software testing methodologies, techniques, and best practices
• Identifies potential issues with the business processes, customizations, and other aspects of the Salesforce Platform for app development.
• Participate in the business process reviews for requirement gathering and documentation.
• Solid understanding of test case management and defect tracking tools.
• Design test processes and procedures used to ensure that software operates within defined requirements.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Develop and maintain automated test scripts to reduce repetitive manual testing.
• Work with developers and business analysts to resolve issues.
• Implement test plans, automation, and validation strategies.
• Continuous communication with cross-functional teams including developers, business analysts, and project managers to ensure the quality of Salesforce applications.
• Identify and report risks and issues that may impact the quality of the application.
• Conducts various testing methods including functional, regression, integration, and performance.
• Possesses a proficient understanding of Salesforce platform functionalities specifically, configuration, customization, and integration.
• Document and report any identified defects or anomalies through structured defect reporting mechanisms by clearly articulating the nature of the issue, steps to reproduce, and expected behavior to facilitate efficient resolution by development teams.

SKILL MATRIX :

• Experience in a Salesforce QA role - Required
• Experience in automating testing - Required
• Experience in Salesforce’s Public Sector Solutions dedicated data model -Required
• Experience in writing concise and comprehensive test plans and test cases - Required
• Strong analytical and problem-solving skills - Required
• Agile Scrum Experience - Required
• SAFe Agile - Strong plus to have
• Certifications : Certified Salesforce Administrator - Strong plus to have
• Excellent written and verbal communication skills - Required

Question 1 : Respond to this question with a link to your candidate's LinkedIn Profile.

Question 2 : PROFESSIONAL REFERENCES - Confirm you have uploaded the professional references into the same section where the candidate's resume is submitted following the requirements outlined in the job description details section of the requisition.

Candidates will not be considered if references are not provided at the time of submittal.

Question 3 : Remote candidates must be located within the contingent US and must be able to work on the State of NH's Eastern Time Zone business hours.

The candidate must be able to participate in web / video meetings as needed while remote. Please confirm you have discussed these requirements with the candidate and they accept the requirements.

Question 4 : For remote work - client will provide selected resource with a laptop to use for the contract work. Candidate must have the ability to successfully work remotely - this includes the appropriate internet connectivity.

Internet cost and any additional equipment beyond the state-provided laptop that is desired by candidate is at candidate's own expense and will not be reimbursed by CAI or the Client.

Please confirm you have discussed these requirements with the candidate and they accept the requirements.

Question 5 : Please SPECIFY the CITY and STATE in which your candidate is CURRENTLY located (if not specified or location specified is found to be untrue at any time through screening, onboarding, background check, or into engagement, your candidate will not be considered / will be removed from consideration).

Question 6 : Any education, degrees, and certifications listed on the resume MUST contain valid degree / certification details, INCLUDING date the degree / certification was acquired or candidate will not be considered.

Please confirm those details are included correctly on the submitted resume.

Question 7 : This position is expected to work 37.5 hours per week (NOT a 40-hour work week). Please confirm you have discussed this with your candidate and you accept this requirement.

Location : 100% Remote (Client is in Concord, NH).

Type : Contract