Mitigation crew chief

Crew Chief Opportunity At Servpro Of West Fort Bend County

Servpro Of West Fort Bend County is hiring a Crew Chief to join our growing team. As the front-line representative of the SERVPRO brand, the Crew Chief demonstrates the company's Here To Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. You will manage and complete jobs according to SERVPRO processes. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs / concerns to ensure customer needs are met
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage assets by protecting and using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add-on sales and security checks

Additional Responsibilities :

Position Requirements :

Skills / Physical Demands / Competencies :

Each SERVPRO Franchise is Independently Owned and Operated.