Customer Service Representative

The Intersect Group
Irving, TX, United States
Full-time
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Job Title : Customer Service Representative

Schedule : Monday-Friday : 8am-5pm REMOTE Opportunity - Go onsite in Irving,TX ONCE a quarter

Duration : 6 month Open-ended contract

The Intersect Group has an opportunity for a Customer Service Representative needed immediately for Accounting Customer Service Department.

Responsibilities :

  • Take tickets from chat and email (some phone work) from store owners and managers at the retail locations
  • The requests are usually accounting related. This person will have to do data analysis on the request to see which department to escalate the ticket to
  • Open cases and pick them up through round robin, as assigned
  • Handling 30-50 tickets / day

Requirements :

  • 2+ years' call center / customer service experience
  • Data analysis experience
  • Accounting experience
  • Oracle is used, but experience is not required (will train)
  • Good computer aptitude
  • Professionalism
  • Ability to multi-task
  • 30+ days ago
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