The Manager oversees all operations of the store to ensure that company standards are met, and that store Team Members comply with policies and procedures.
RESPONSIBILITIES AND DUTIES :
- Oversee all store operations including excellent food quality, guest service, staff friendliness,and store cleanliness.
- Complete and post the staff work schedules.
- Conduct Team Member meetings as needed.
- Coordinate and communicate assignments throughout shift.
- Coordinate training, coaching and development of newly hired Team Members.
- Ensure all Team Members adhere to meal & break periods and company policies and procedures.
- Provide counseling, coaching, discipline and mentoring to Team Members as warranted
- Cash Handling (bank deposits, safe deposits, etc.), accountable for all funds.
- Control store operational costs (food, labor, etc.). and maintains adequate inventory levels.
- Is the "role-model" for outstanding customer service and overall, Team Members standards.
- Maintain building, machines and store operating equipment and schedules preventive maintenance.
- Maintain and create reports and record-based company standards and in compliance of local, state and federal regulations.
- Maintain a cooperative and interactive relationship with the Corporate office.
REQUIREMENTS :
- Ability to hire quality candidates.
- Demonstrate good time management, planning and organizational skills.
- Knowledge of staffing, scheduling and inventory processes.
- Effective customer service skills delivered with a friendly disposition.
- Ability to communicate clearly and concisely.
- Ability to actively listen and address Associates' concerns, comments and / or issues.
- Ability to act independently and effectively.
- Knowledge of organizational and planning skills.
- Knowledge of team-building, leadership, coaching and mentoring skills.
- Requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
QUALIFICATIONS :
- Experience supervising and training staff
- High school diploma, some college or equivalent experience.
- Experience with MS Office Word and Excel programs.
- Ability to read, write and communicate effectively.
- ServSafe or equivalent certification.
Duties, Responsibilities, and / or Activities may change at any time, with or without notice.
CG Yogurt / Socal Frozen Treats will consider qualified applicants with criminal histories for employment pursuant to the California Fair Chance Act (AB 1008)
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