The Assistant Manager guides store staff to provide an exceptional guest experience through merchandising, pricing, and maintaining store cleanliness and organization.
The Assistant Manager ensures the adherence of all Company / Store policies, including loss prevention, age-restricted sales, and brand and image standards.
In the absence of the Store Manager the Assistant Manager is required to assume the duties and responsibilities of the Store Manager.
Principle Responsibilities :
- Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest and encouraging all staff to do the same.
- Execute True North Ready duties and ensure that all shifts are meeting the True North Ready Standards.
- Maintain an awareness of monthly promotions, sale merchandise and advertisements, and communicate them to entire staff.
Complete monthly blitz execution as needed.
- Receive deliveries from vendors and verify accuracy of inventory along with authorization in price book.
- Address staff compliance issues as needed, both directly and by bringing issues to the Store Manager. Review video to confirm policy compliance on all shifts.
- Assist with the recruiting of new staff, as well as the training and development of all employees.
- Properly address any guest issues or complaints and escalate to the Store Manager when appropriate.
- Audit for accuracy all shift reports from the previous day. Correct as necessary and train or retrain as appropriate.
- Complete competitor price surveys and execute price changes.
- Run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposit.
- Perform seasonal duties as needed, such as shoveling of snow on walkways and around pumps, as well as painting of exterior and interior surfaces.
Essential Skills and Requirements :
- Ability to effectively supervise and motivate others
- Process information and merchandise through EPOS, to include : retrieving reports, processing credit card transactions, and operating lottery machine.
- Communicate clearly with other employees and guests.
- React calmly in the event of an emergency situation.
- Read, count, and write to accurately manage store operations.
- Take responsibility for transport of bank deposit
- Freely access all areas of the store including coolers, stock areas, and register area.
- Work in cold conditions for long periods of time while stocking and cleaning the cooler.
- Move or handle merchandise throughout the store generally weighing 25 pounds; occasionally lift up to 50 pounds.
- Stand for extended periods of time, up to 8 hours.
- Ability to work flexible schedule, primarily opposite of the Store Manager, which may include first, second and occasionally third shift
Minimum Qualifications :
- Must possess and maintain a valid Driver's License.
- Must have a High School Diploma or equivalent.
- Must have a vehicle (in order to complete banking)
- Previous experience supervising others is preferred
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