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Quality Manager

VirtualVocations
Eugene, Oregon, United States
Full-time

A company is looking for a Quality Manager to oversee and improve quality standards within the organization.Key ResponsibilitiesManage a team of Quality Specialists and oversee quality monitoring programsConduct qualitative and quantitative analysis of QA performance and track key business KPIsCollaborate with leadership to establish quality standards and run root-cause analysis for process improvementsRequired Qualifications2+ years of experience in a quality role within a contact center environment1+ year of direct management experience preferredExperience with QA software, preferably MaestroQAExperience in conducting business process reviews and implementing enhancementsBA / BS degree or equivalent experience required

17 days ago
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