Job Description
Job Description
Landscapers Supply, Inc.
Department : Service and Parts
Job Title : Parts CSR
Reports To : Store Manager
Full / Part Time : Full
Direct Reports : No
Salary / Wage : $17 and up, based on experience
About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)
Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?
At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts.
Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop.
With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.
Think you’d be a good fit?
Join the Landscapers Supply Team!
As part of our team, you share our values geared toward the on-going success of our customers and fellow associates :
Innovate Strive to be the best in space and inspire a growth mindset
Motivate Develop all employees and instill a common purpose
Praise Love our customers and teammates via open communication
Amaze Exceed the expectations of every customer!
Collaborate Work together in a positive, flexible and efficient way
Trust Have respect for all customers and teammates integrity matters!
Landscapers Supply is a place where you can make an IMPACT every day!
Benefits (some benefits may vary based on FT / PT availability)
Health / Dental Insurance
Paid time off
Paid holidays
401(k) matching
Closed on Sundays
Employee discount
Professional development
Opportunities for advancement
Job Description
As our Parts CSR , you will play a critical role in supporting Landscapers Supply’s ability to serve our external service customers with high efficiency.
Your role is to enable our customers to get the parts they need as quickly as possible and to have a great experience doing so.
You offer expertise in identifying the part number needed for the customer’s equipment model and then finding that part.
You don’t, however, diagnose equipment malfunctions for the customer (you refer them to our service department for expert diagnosis).
This role is an advanced position that requires excellent communication skills as well as technical skill to find or order the correct parts.
You are supported by a Parts Specialist, whose expertise you can rely on to help with difficult situations.
Your ability to listen and help customers in a friendly and efficient way is key to your success. Your efficiency helps customers keep moving and reduces the wait time for other customers.
You are also able to direct customers to other parts of the store for their non-part needs. Customers will specifically remember you and how well you helped them.
Responsibilities
- Greet and listen to Parts counter customers
- Identify and lookup needed parts using vendor diagrams and websites
- Pull needed parts from stock or order parts for future pickup
- Check out customers at the cash register
- Contact customers for parts pickup
- Put away received parts , in-between serving customers
- Stock, organize and clean Parts counter
- Complete inventory cycle counts , in-between serving customers
- Pull paperwork and parts for store transfers
- Check in service orders (whenever service shop is closed)
- Assist with special requests from the Parts Specialist or management
Required Qualifications
- Experience working with equipment parts
- Basic knowledge of engines and parts
- Ability to have positive and friendly interactions with customers
- Ability to be organized and calm in a fast-paced environment
- Ability to have clear communication with colleagues
Desired Qualifications
Experience in a repair shop or parts business
Physical Requirements
Ability to lift and handle up to 70 lbs.
Powered by JazzHR
1hMoWekMzc
Customer Service Representative
Utilize skills in 'Customer Service', 'Answering Inbound Calls', 'Professionally Answer', 'Assist Customers', 'Computer Data Entry' in order to deliver excellent customer service. We are offering a contract to hire employment opportunity for a Customer Service...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Lead Customer Service Representative
If you consider yourself to be a people-person who loves interacting with others and making lasting memories, our Lead Customer Service Representative Role is for you! Lead Customer Service Representative Responsibilities: Work directly with consumers to assess their needs and preferences to ensure ...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Senior Customer Service Representative
In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. Excel at customer service (minimum 1 year experience, preferably in a call-center e...
Customer Service Representative - WFH
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Lead Customer Service Representative
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Administrative Assistant/Customer Service Representative
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. Reliable internet service with 10MB upload/download ability in your home. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...