Customer Service Agent

VirtualVocations
Clarksville, Tennessee, United States
Full-time
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A company is looking for a Customer Service Agent to provide inbound customer support.Key ResponsibilitiesProvide timely and accurate information regarding customer orders and product knowledgeProcess customer orders, changes, and returns according to established policiesDocument customer issues and solutions in ticketing software while ensuring positive customer satisfactionRequired QualificationsMust live in Indiana and be willing to drive to Downtown Indianapolis to retrieve equipmentAbility to work 100% from knowledge base articles as per contractual agreementsMust own a compatible desktop or laptop with specified technical requirementsTyping speed of at least 35 words per minuteProficiency in Microsoft Office is a plus

1 day ago
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