IT Manager - CRM Development

Overview

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

Title : IT Manager - CRM Development

Location : Phoenix, AZ (in-office)

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

What Youll Do

• Lead a cross-functional team of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users
• Oversee the architecture and delivery of Dynamics 365 CE (Sales / Customer Engagement) features, integrating with custom .NET applications and Azure-based services
• Divide and assign team responsibilities, while providing coaching and performance development (1 : 1s, reviews, career pathing)
• Partner with internal stakeholders - including VPs and business unit leaders - to gather pain points and translate them into CRM solutions
• Guide team on best practices for data storage, automation, and platform scalability across a recently migrated cloud-based Dynamics environment
• Provide oversight to light technical support staff who manage user configuration and system issues, ensuring effective escalations
• Participate in solution design and, where needed, assist with proof of concept development to set technical direction
• Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style
• Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies

What Youve Got

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