Quick Service Restaurants (QSR) Lead - Eataly Short Hills (New Store Opening!)
Quick Service Restaurants (QSR) Lead - Eataly Short Hills (New Store Opening!)
Job Type : Full-time
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme but all with the same aim... for our guests to :
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.
The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters.
Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.
Key Responsibilities :
- Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met.
- Trains, motivates, mentors and organizes team members.
- Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
- Monitors inventory, checks orders and distributes supplies as needed throughout the department.
- Manages transactions and ensures accurate accounting.
- Records shift notes and assists with administrative duties such as scheduling when needed.
- Ensures department complies with all quality, health, safety and sanitation standards.
- Documents, investigates and resolves guest incidents.
- Performs other duties as required or assigned.
Minimum Requirements :
- High school graduate or equivalent; post-secondary degree preferred.
- 2+ years of lead or supervisory experience in food service.
- Math skills and ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Knowledge of coffee and coffee production.
- Knowledge of Italian cuisine and beverage preferred.
Job Requirements :
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting.
- Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register.
Compensation : This position pays a base rate of $22 - $25 per hour.
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