RETAIL OPERATIONS SUPERVISOR

Title : Retail Operations SupervisorLocation : San Antonio International Airport PURPOSE :

Our Supervisors support the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required, while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation.

Maximizes sales through the development and supervision of sales associates.

JOB RESPONSIBILITIES :

• Conducts store opening / closing / shift change procedures.
• Support the training of staff
• Promote a team environment through respect, coaching, feedback and recognition.
• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.
• Ensures that money is secured at all times and cash in excess of $500 is removed from the register for safekeeping.
• Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required is conducted consistently and that any discrepancies are reported immediately to the General Manager / Operations Manager.
• Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.
• Ensures that staff report to work on time, dressed in clean full uniform, including nametags.
• Ensures all sales associates / crew members are aware of daily sales targets.
• Ensures customers / guests are greeted promptly and served by knowledgeable, well-trained staff
• Demonstrates effective management of customer queuing
• Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes.
• Ensures that all staff tardiness and absences are reported to management.
• Ensures that sales associates / crew members are assigned daily duties and never congregate near the vicinity of the cash desk.
• Ensures that staff is aware of procedural changes and / or other latest memorandums.
• Ensures that staff are offering an up-sell / add-on sale to each customer.
• Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Ensures all damaged goods are returned to the warehouse properly tagged.
• Ensures that housekeeping standards is maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
• Ensure the safety and security of the team and customers / guests through a focus on preventive maintenance and cleanliness.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Follow processes to control labor costs, food costs and cash on their shift.
• Hold themselves accountable for responsibilities on shift.
• Hold our customers / guests as the highest priority and role model exceptional customer service.
• Promote an environment where there is a sense of urgency to satisfy our customers / guests.
• Ensure that Brand standards and systems are executed on their shift.
• Consults and helps plan daily activities with General Manager / Operations Manager and other Supervisors; manages the activities of staff.
• Provides supervision and support to store staff.
• Works with on-site jobbers and sales representatives.
• Leadership qualities, interactive, and approachable.
• Ability to work in a fast-paced environment Time-management skills and multi-tasking abilities.
• Good problem-solving skills.
• Guest Focus : anticipate and understand guests' needs and exceed their expectations.
• Passion for Results : set compelling targets and deliver on commitments
• One or more years of retail supervisory experience
• One or more years of food & beverage experience
• High School Diploma or equivalent.
• Competitive Salaries
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

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