Job Description
Department of Labor Classification :
Salary Exempt
Work Week :
40 to 45 - hour work week with varied scheduled to support business needs.
Travel Requirements :
Willing to travel approximately 25 - 30% or more when necessary.
Our Culture is much more than a page on a website or an inspirational poster on a wall. To us, our culture is who we truly are and what we love to do.
We use it to make every decision in our company. We encourage our team to live by it and hold each other accountable to it.
We base hiring, promotions, team member reviews, performance and communication off of it.
Our Culture consists of the 4 Core Values mentioned and we use them every day. Walk into any of our cafes and you will see them prominently displayed.
We believe our culture is one trait that sets DYNE Hospitality Group apart from the rest.
- Invest In People
- Understand Why
- Make Smart Decisions
- Make It Happen
DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.
Job Summary :
This position provides operational support for General Managers for up to 30 40 cafes. Support includes but not limited to new cafes, execution of all training programs, covering GM vacations, GM transitions, and covering a cafe without a GM.
Duties / Responsibilities :
- Assist in inventory training, when necessary.
- Drive brand values and standards through all training and development activities.
- Assist with the coaching, training, and development of management and crew members.
- Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
- Provide support for any new software rollouts and training.
- Ensure team member training programs are executed per TSC & DYNE standards.
- Interacts with crew members, customers, and vendors using Tropitude (Tropitude is our mojo and what makes Tropical Smoothie Café fun and different.
It means having energy and creating a positive atmosphere).
- Delivers Unparalleled Hospitality to each customer that visits our café.
- Knowledgeable and proficient in each position within the café.
- Successfully completed the Café Basics and Certified Trainer Program.
- Ensures each station is operating to Tropical Smoothie Café’s standards.
- Trains and coaches crew members during each shift to ensure brand standards are upheld.
- Uses tools to accomplish goals, manage labor and control inventory using MyInventory.
- Performs any additional tasks necessary to run the café.
Required Skills / Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Excellent verbal and written communication skills
- Excellent management and supervisory skills.
- Current valid driver’s license and proof of insurance
- Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
- Must have strong mathematical, analytical and problem solving skills
- Must be able to read, understand and follow instructions
Required Skills / Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Requirements :
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.
- Constant face-to-face interactions with crew members and customers.
- Safely navigate in a fast-paced café environment.
- Ability to multi-task and remain positive in sometimes stressful working conditions.
Workings Conditions :
- Most shifts are between four and eight hours, but this may vary.
- Crew Members can expect to have some early mornings, late evenings, weekend and / or holiday hours.
- Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
- Comply with the Tropical Smoothie Café uniform and personal hygiene polices for each shift.
- Fun, fast-paced, upbeat environment with no fryers!
Education and Experience
- High school diploma
- Two or more years of restaurant experience, including progressive supervisory experience
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