Manager, Product Management - Voice Self-Service

11 West 19th Street (22008), United States of America, New York, New YorkManager, Product Management - Voice Self-Service

Our Voice Self-Service team (Interactive Voice Response) is seeking a Product Manager to help build great digital experiences for millions of customers using technologies like Natural Language Processing, Speech Synthesis, and Machine Learning.

Using these technologies, you will be involved in building product strategy to anticipate customer needs.

You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers to collaborate on new product ideas from concept to launch, while also having a direct impact on customer and business objectives.

Here are a few things you can expect to do in this role :

Lead product initiatives and customer experience from ideation to roll out

Partner with our Tech, Analysts, and Data Science teams to find opportunities to leverage Machine Learning to deliver personalized and contextual experiences for our customers

Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis

Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience

Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features

Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses

Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Do you dream of well-designed and intuitive products and customer experiences?

Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money?

If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

In this role, you’ll be expected to demonstrate proficiency in four key areas

Human Centered

You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

Business Focused

You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Technology Driven

You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead

You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

Transformational Leadership

You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence

You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

We want you if you are :

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.

Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing.

You always can rally associates to work with you.

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.

You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications :

Bachelor’s Degree or military experience

At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications :

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s degree

2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City :

$163,300 - $186,400 for Manager, Product Management