IT Service Delivery Manager

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.

With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care.

We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida.

Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols.

In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States.

Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

RESPONSIBILITIES

The Company’s IT Service Delivery Manager is responsible for implementing Best Practice (ITIL) processes to ensure high customer satisfaction and good technical outcomes along with managing a 24 / 7 support environment.

This individual must possess extensive experience leading service desk teams to support multiple business functions within a healthcare environment.

The Company’s IT Service Delivery Manager will manage a team of local and remote support technicians responsible for delivering proactive and customer focused services for all users.

This position will lead the Company’s IT Service Delivery team to deliver on short and long-term goals for the department while planning work for teams, managing workload balance and have proven track record of delivering results.

Must demonstrate the eagerness and ability to learn and must work well in a team environment.

QUALIFICATIONS

8 years IT experience,

3 years management experience -

Bachelor’s Degree or equivalent combined education and work experience -

Adept at building and maintaining productive cross-functional relationships and teams -

Experience working in a healthcare organization. -

Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines -

Demonstrated ability to coach and mentor others -

Strong familiarity with ITIL v3 specifically Incident, Request, Problem, and Change Management -

Proficient or able to demonstrate self reliance, leadership skills, delegation, project management, mentoring, research skills, and lean principals. -

Familiar with supporting the Microsoft Office suite of applications such as Outlook, Excel, Word, & PowerPoint. -

Familiar with supporting printers on a TCP / IP network and having a Print Services Management contract. -

Experience in the deployment and support of a virtual desktop environment such as Citrix and VMWare. -

Experienced in mid-level server administration. -

Experienced in Microsoft Enterprise Agreement administration. -

Ability to travel up to 25%

LI-YB1

SCREENINGS Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve.

All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening.

Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.

In addition, FCS is a drug-free workplace, and all new hires will be subject to drug / nicotine testing.

EEOC

FCS is an EEO / Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.