Job Details
Description
Reports To : Captain (Store Manager) / First Mate (Assistant Manager) / Second Mate (Management Trainee)
Overview :
Responsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service.
Ensures the customer experience, supports our brand promise ( Every Day Should Feel This Good ) and makes service a top priority.
Functions & Responsibilities :
Generate Sales
- Responsible for meeting their goals / measures
- Develops and maintains relationships with top customers
- Supports in-store event sourcing and execution
Customer Experience
- Ensures the store reflects Shep & Ian’s vision of Every Day Should Feel This Good to our customers through Hosting the Party
- Leads the store in email capture and educating new associates on best practices
- Ensures the customer wish list is always current with customers being notified when product arrives.
Crew Development
- Assists with training new associates
- Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
- Helps in recruiting and referring top talent for the store’s teams
- Supports store and team-building activities with the management team
Operations
- Maintains efficient merchandise controls
- Maintains loss prevention awareness at all times
- Helps maintain a clean and tidy store environment
Merchandising
- Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives
- Contributes to weekly product feedback
Requirements :
- Strong interpersonal communication and customer service skills
- Team focused, confident, and professional
- Creative, adaptable, entrepreneurial and driven by integrity
- Strong verbal and written skills
- Ability to perform effective selling techniques to achieve sale and repeat business
- Ability to work a flexible schedule including holidays, overnights, weekends
- A passion for making people happy
- Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
- Accuracy and attention to detail.
- Ability to effectively receive and communicate feedback
- Positive outlook
- Excited to get to know our product inside and out in order to offer style advice and help customers
- Outgoing, friendly & personable with a positive attitude
- Customer Service-oriented experience preferred but not necessary
- Passion for the vineyard vines brand
As an employee at a vineyard vines retail location, all team members must have the ability to :
- Stand and / or move around for extended periods of time
- Reach, carry, bend, and climb ladders occasionally
- Lift up to 40 pounds, unless an accommodation is requested
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