Job Description :
Essential Job Functions :
TCSC Technical Representative will be able to :
- Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
- Resolves and / or refers more complex technical problems through a defined escalation process
- Developing follow-up steps in support of IT systems that support vehicle programming
- Able to resolve less complex problems immediately, while more complex problems are escalated for resolution
Mandatory requirements
- Typically, 1+ years of relevant work experience in IT technical support
- Self-motivated with a proactive approach to meeting and exceeding customer expectations
- 1+ years computer hardware and software experience
- Ability to diagnose and repair PC hardware / networking components
- Substantial problem-solving abilities
- Ability to work and thrive in a team environment
- Exceptional communications and organizational skills
- Dedication to excellent attendance
- Candidate will be able to work first and second shift as well as occasional Saturday hours
Preferred qualifications
- Knowledge of LAN / WAN IT infrastructure
- Professional work experience or training with a focus on IT or automotive systems
- CompTIA A+
- Windows OS
- MS Office
Education
Bachelor's degree in a relevant field or equivalent combination of education and experience is preferred
Work environment
- Office Environment
- You are required, as part of the job function to travel up to 90% to the office in 2851 High Meadow, Auburn Hills, MI, 48326
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
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