SUMMARY : Works in partnership with multiple lines of business, including Retail Banking to design, develop and execute training programs that support the bank's strategic initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Facilitates a variety of training programs for new and existing bank employees.
- Presents information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, certification tests, videos and lectures.
- Performs administrative duties associated with program delivery (training room maintenance and set up, rosters, grading assessments, supply orders, conference room coordination).
- Conducts analysis and compiles reports as needed.
- Provides feedback on participant's performance in class to managers and human resources partners.
- Makes recommendations regarding the continued employment of new hires, based on their ability to master assigned training.
- Develops and updates training curriculum tools, reference manuals and job aids.
- Participates on project teams to identify client training needs and training delivery methods.
- Assists in the development and facilitation of special project training (new products, policy / procedures, system enhancements).
- Recommends and implements improvements to course materials and delivery based on participant feedback.
- Works with Subject Matter Experts to gain comprehensive knowledge of the subject area being trained and ensures the development and validation of training content are reviewed and approved by the proper parties
- Assists in the development and facilitation of specialized training initiatives.
- 25% 50% travel required.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.
e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree preferred may consider additional experience in the financial services industry and an Associate's degree in lieu of Bachelors preferred
EXPERIENCE
- A minimum of 3 years of banking experiencepreferred
- 3-5 years of training delivery experience required
- Versatile Learning & Development professional with expertise in instructional design, eLearning development, technical writing, and project management.
- Proven track record of developing training materials, and managing projects,
- Skilled in collaborative teamwork, needs analysis, and utilizing a range of tools and software such as Adobe CC, Articulate Storyline, Articulate, etc.
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