Senior Network / Infrastructure Engineer

Job Description

Job Description

Responsibilities :

• Design, install, configure, and support systems technologies including servers, storage, Active Directory topologies, backups.
• Implement and support server environments, network configurations, and virtualization technologies.
• Troubleshoot and resolve technical issues related to systems, networks, and applications.
• Monitor system performance, identify areas for improvement, and optimize system efficiency.
• Provide exceptional customer service by addressing client inquiries and concerns.
• Document system configurations, processes, and procedures.

Required skills :

• Previous experience in MSP Systems Engineering or Enterprise Systems Engineering
• Hands-on experience with at least one of these systems brands : Citrix, VMware, HyperV, and M365
• Knowledge of MS Windows Server Platforms and Desktop Operating Systems.
• Knowledge of firewall and switching technologies.
• Storage experience such as netapp, EMC, nutanix
• Meraki, Cisco, Juniper, aruba, Ubiquiti firewalls, switches, access points advanced troubleshooting skills

Windows 2019, 2023 servers proficiency

• Experience with device monitoring and logging tools (SEIM products, Wireshark).
• Experience developing and maintaining systems documentation.
• Experience with change management, and customer service.
• Ability to work on multiple highly complex assignments simultaneously.

Preferred skills, certifications, and / or experience :

• Must have strong verbal, written, and interpersonal communication skills
• Ability to obtain and maintain industry standard professional-level certifications such as below :
• Cloud solutions : M365, Azure, AWS
• Virtualization : VMware, Citrix, Hyper-V
• Microsoft : Windows Server, MCSA
• Networking : CCNA, CCNP Certified

Education :

• High School diploma or GED equivalent required
• Bachelor’s degree in information systems / computer science or 4+ years applicable help desk role preferred.
• Experience with Datto RMM and Autotask is a plus
• Experience with a Managed Service Provider (MSP) is a plus

Additional Information :

Travel : Local travel; up to 20%, as needed for field visits to support our clients

Work Week : Full-time / Exempt (40+ hours / week) / Some on-call may be required

Company Description

Join our team at NetworkElites dba ITWorks365, a leading IT Managed Services Provider committed to delivering cutting-edge solutions that drive business success.

At NetworkElites, we pride ourselves on fostering a dynamic, innovative, and inclusive work environment where every team member plays a vital role in our mission to empower businesses through robust, scalable IT infrastructure.

We're not just about technology; we're about people. Our culture is built on collaboration, continuous learning, and a shared passion for solving complex challenges.

As part of our team, you'll have the opportunity to work on diverse projects, expand your skillset with the latest technologies, and contribute to meaningful solutions that make a real difference for our clients.

We believe in nurturing talent and promoting from within, offering ample opportunities for professional growth and career advancement.

Whether you're an experienced IT professional or just starting your career, NetworkElites is the place where your work is valued, your contributions are recognized, and your professional development is taken seriously.

Join us and be part of a forward-thinking company where innovation, integrity, and customer satisfaction are at the heart of everything we do.

Company Description

Join our team at NetworkElites dba ITWorks365, a leading IT Managed Services Provider committed to delivering cutting-edge solutions that drive business success.

At NetworkElites, we pride ourselves on fostering a dynamic, innovative, and inclusive work environment where every team member plays a vital role in our mission to empower businesses through robust, scalable IT infrastructure.

r n r nWe're not just about technology; we're about people. Our culture is built on collaboration, continuous learning, and a shared passion for solving complex challenges.

As part of our team, you'll have the opportunity to work on diverse projects, expand your skillset with the latest technologies, and contribute to meaningful solutions that make a real difference for our clients.

r n r nWe believe in nurturing talent and promoting from within, offering ample opportunities for professional growth and career advancement.

Whether you're an experienced IT professional or just starting your career, NetworkElites is the place where your work is valued, your contributions are recognized, and your professional development is taken seriously.

r n r nJoin us and be part of a forward-thinking company where innovation, integrity, and customer satisfaction are at the heart of everything we do.