Member Specialist (Starting at $16.43)

Great Lakes Credit Union
Skokie, IL, US
$16,43 an hour
Full-time

Job Description

Job Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

The primary purpose of our Member Specialist is to assist Great Lakes Credit Union to live out our vision, "To be the members' trusted financial partner".

As a Member Specialist, you will be responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Service Promise.

A key component of this service is to identify the financial needs of the member and recommend an appropriate solution. In this position, you will be performing teller transactions, make referrals, and provide service to members.

You will meet and exceed members' expectations by providing excellent service. You will also act as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals.

As a Member Specialist you will :

  • Provide high quality member service and retention activities by accurately performing transactions ranging from deposits, withdrawals, payments, transfers, money orders, and cashier’s check.
  • Provide appropriate advice, counseling, and solutions to member inquires and problems.
  • Work with other Credit Union personnel to proactively meet member needs in a responsive, efficient manner across department lines.
  • Support a sales and services driven culture.
  • Comply with federal and state regulations and internal controls and expectations while maintaining secure inventory control of negotiable instruments and cash.
  • Ensure the safety and security of the branch by following all the policies and procedures.
  • Open and prepares department for daily operations.
  • Process night depository, express drop and mail transactions as required.
  • Perform departmental audits and audits of teller work as required.
  • Verify members’ signatures, account ownership and identification.
  • Close, balance, and secure branch. Balance coin machine and prepare coin shipments.
  • Maintain vault combinations.
  • Meet and exceed personal performance goals and contributes to branch, and Credit Union goals.
  • Meet and consult with members or prospects to identify needs and offers appropriate products / services to help them achieve their financial objectives.
  • Build a relationship with our members by managing a book of business through outbound calls, member resolution calls and sales leads calls
  • Responsible for opening and maintaining membership accounts in accordance with policies and procedures.
  • Provide and assist with Call Center support as needed
  • Provide assistance to other departments and branches as required.
  • Participates in credit union promotions and community events.

Requirements needed to be part of this team :

  • High school diploma, GED or equivalent.
  • Demonstrated excellent customer service and communication skills.
  • A passion for helping and supporting others.
  • Cash handling experience in financial institution or retail establishment.
  • A high degree of accuracy and attention to detail.
  • Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.

We’re the total package! To view our GREAT Benefits- Click Here!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

30+ days ago
Related jobs
Promoted
Mutual of Omaha
Rosemont, Illinois

Regular associates receive 11 paid holidays in 2025, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion. Are you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We’re seeking passionate individ...

Home Run Inn
Hillside, Illinois

Answer phone, take customer orders, provide accurate and timely information and make appropriate menu recommendations. Home Run Inn is a family owned & operated establishment with 11 locations in the manufacturing, distribution, restaurant, and real estate industries. At Home Run Inn, our purpose is...

Promoted
Mutual of Omaha
Rosemont, Illinois

Regular associates receive 11 paid holidays in 2025, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion. Are you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We’re seeking passionate individ...

Home Run Inn
Chicago, Illinois

Home Run Inn is a family owned & operated establishment with 11 locations in the manufacturing, distribution, restaurant, and real estate industries. At Home Run Inn, our purpose is to build meaningful relationships by earning a smile from our guests, trust among our teammates, and love from the com...

Mutual of Omaha
Rosemont, Illinois

Regular associates receive 11 paid holidays in 2025, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion. Are you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We’re seeking passionate individ...

Home Run Inn
Chicago, Illinois

Answer phone, take customer orders, provide accurate and timely information and make appropriate menu recommendations. Home Run Inn is a family owned & operated establishment with 11 locations in the manufacturing, distribution, restaurant, and real estate industries. At Home Run Inn, our purpose is...

Mutual of Omaha
Rosemont, Illinois

Regular associates receive 11 paid holidays in 2025, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion. Are you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We’re seeking passionate individ...

Promoted
Aldi
Prospect Heights, Illinois

Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities and be available to work morning shifts with start times as early as 5:00 a. Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. Stocke...

Promoted
Target
Chicago, Illinois

Starting Hourly Rate / Salario por Hora Inicial: $16.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions an...

Promoted
SP+
Chicago, Illinois

An SP+ Cashier will create an efficient, stress-free, and enjoyable experience for each customer. ...