Branch Manager Mobile AL

JobDescription :

TheService Manager acts as the company representative to customers forthe assigned

service area& manages a service support team of Radio Frequency (RF)Technicians an

officeadministrator & other support staff. The manager ensuresservice center

operationsare efficient that appropriate response times & timelinesare met & that the

quality ofwork & customer service meets the highest standards forboth demand

services& contract services provided. Manager is to monitor allworkflow processes &

institutechanges to maximize efficiency instilling a culture of continuousimprovement

putting the customer first.

Thisis a role that requires the manager to work proactively withoutdirect supervision.

MainAreas of Responsibility :

Responsible for maintaining &expanding customer base & relations.

Responsible for continuous improvementefficiency & effectiveness of the service

center

Provides leadership management &development of his / her team.

Responsible for assignedsales.

Responsible for monitoring &achieving center P&L targets.

Responsible for implementing servicecenter policies in their region.

Responsible for all assigned companyphysical property inventory & assets.

Responsible for service center budgetconstruction & meeting / exceeding fiscal

goals

KnowledgeSkills & other Requirements :

Understanding of customer expectations / requirements

Fulfils commitments to customers.

Proactive problem solving

Able to work under pressure.

Selfmotivated & target driven.

Good understanding of technical concepts(telecommunications)

Computer database experience

Requires strong computer skills. Includingcreation of various reports & complex

spreadsheets.Must be proficient in entire Microsoft Office Suite with a strongfocus

on Excel &Word. Microsoft Dynamics AX Experience alsopreferred.

Excellent motivational &communication skills

Forward strategic thinking

Experience of resource planning &understanding ofbudgeting.

Able to travel for training &other activities.

Provide recordkeeping as related to timeworked attendance worker compensation

reprimands&terminations.

Education& / or Experience :

High School DiplomaRequired

Associate or bachelor s degreepreferred.

35 years experience in Emergency Responseline of work Fire Department Law

Enforcementor Military leadership preferred.

35 years progressive managementresponsibilities required.

Demonstrated work under pressure toachieve assigned goals.

Experience of resource planning &understanding of budgeting.

Customer drivenmindset

Radio Frequency (RF) communicationsexperience preferred.

Proficient in presenting to small groupsofcustomers.

Candidatesmust pass a preemployment background check; drug screen and have

a valid USDriver s License with an acceptable driving record.

Nosuspensions within the past fiveyears.

Understanding of customer expectations / requirements Fulfilscommitments to customers. Pro-active problem solving Able to workunder pressure.

Self-motivated & target driven. Goodunderstanding of technical concepts (telecommunications) Computerdatabase experience Requires strong computer skills.

Includingcreation of various reports & complex spreadsheets. Must beproficient in entire Microsoft Office Suite with a strong focus onExcel & Word.

Microsoft Dynamics AX Experience also preferred.Excellent motivational & communication skills Forward strategicthinking Experience of resource planning & understanding ofbudgeting.

Able to travel for training & other activities.Provide recordkeeping as related to time worked, attendance, workercompensation, reprimands, & terminations.