At River View Ford, we are committed to an environment where the customer is always treated with respect and dignity.
Our associates are our most valuable resource, and we treat them like it leading to exceptionally low employee turnover.
In fact, most of our employees have been with our organization well over 20 years, and many drive from Indiana to work with us! We pride ourselves in delivering a truly outstanding experience to our customers, earning us the highest online reputation score of all Ford dealerships across IL! If you have an interest in developing your automotive career at the best dealership around, apply today!
Benefits
- Medical and Dental Insurance
- 401(k) Plan
- Competitive Pay
- Paid Vacation
- Paid Holidays
Responsibilities
Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Previous automobile experience preferred
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Ability to pass a pre-employment drug screen
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.