Customer Service Representative

Job Description

Job Description

Established in 1980, Oregon Spice Company provides superior quality herbs, spices, and custom blends to food manufacturers and foodservice distributors.

A locally owned company, located in NE Portland close to the airport, we are committed to being outstanding in all we do.

A supportive and healthy work environment is of paramount importance. Our values are reflected in how we treat our team members, with the average length of employment close to a decade.

We have an opening for a Customer Sales Support Representative.

The role of the Customer Service Representative is to ensure that all customer needs are met in a timely and professional manner.

The Customer Service Representative is often the first and last impression with our customers. It is our goal to try and make sure that the order / shipping process is as simple for them as possible.

In addition to processing customer orders, the Customer Service Representatives are responsible for general office duties and projects.

Receive and process customer orders received via fax, phone, e-mail, etc. Orders are entered into ERP system and send order acknowledgement back via email.

ke orders via fax, phone, e-mail, etc.

• Communicate with customers regarding issues such as order status, shortages, price changes.
• Update ERP system with all price updates received from sales via email. Run pricing spreadsheet and update all list pricing within ERP system when updated costing provided.
• Answer and direct all incoming calls for company
• Quote all freight shipments through portal site according to customer's request (including UPS, LTL, Truckload) to secure freight for customer's shipment;

process order through internal shipping process which includes printing BOL, packing slip, shipping labels and invoice for order.

• Send invoices to customer once order has shipped, process credit card according to customer's terms
• Support sales team with their request for samples, order status, inventory status, pricing, etc.
• Enter all customer complaints into database to allow for internal review. Respond to customer regarding complaint when information provided.
• File all order invoice packets in designated file location
• Other duties as assigned / needed.

What you will bring :

• High School Diploma or Equivalent, some college course work preferred
• Strong Computer Skills : MS Office Suite
• Strong Data Entry Skills
• Excellent Communication Skills
• Multi-Tasking
• Customer Service Experience
• Proven problem-solving ability
• Strong sense of teamwork
• Adaptable to change
• ERP system experience (preferred)
• Demonstrated strong attendance in a prior role

What you will get :

• Medical and Vision insurance with employer contributions towards costs
• 100% employer-sponsored Dental
• 100% employer-sponsored Life and AD&D insurance
• Short Term Disability
• Retirement plan with employer contributions
• Paid Holidays Paid Sick and Vacation time

Please include salary requirements in your cover letter.