Join Vitrea, a leading Israeli technology company renowned for pioneering smart home solutions that redefine living experiences.
We are on the lookout for a dedicated and skilled Field Service Technician to join our dynamic team and play a pivotal role in delivering exceptional service on prestigious projects.
Position Overview :
As a Senior Field Service Technician, you will be instrumental in programming and servicing cutting-edge smart home systems.
Your expertise will contribute to a variety of high-profile projects, including private residences, luxury offices, hotels, and upscale real estate developments.
If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you!
Key Responsibilities :
- System Implementation : Program and install advanced smart lighting control systems in diverse projects.
- Customer Support : Provide exceptional technical support to private clients, dealers, electricians, and distributors, ensuring their needs are met with professionalism and expertise.
- Project Leadership : Oversee projects from inception to completion, managing timelines and deliverables effectively.
- Technical Mastery : Develop an in-depth understanding of our equipment to address customer inquiries and resolve issues swiftly.
- Training & Resources : Equip distributors with essential tools and training for optimal system operation.
- Collaborative Efforts : Work closely with customer service, logistics, and team members to foster a seamless service experience.
- Issue Resolution : Manage customer complaints and oversee repairs or replacements of malfunctioning equipment.
Qualifications :
- Educational Background : Degree in Engineering or relevant Electronics Technician qualification.
- Experience : Proven background in customer service and technical support; experience programming low / high voltage systems is essential.
- Licensing : Experience with 120V systems is a significant advantage.
- Technical Skills : Strong technical orientation with experience in computerized environments.
- Independence : Ability to work autonomously while managing time efficiently.
- Interpersonal Skills : Excellent organizational and communication abilities.
- Language Proficiency : Native English proficiency is required.
- Additional Requirements : Valid driver's license and legal authorization to work in the U.S.
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