Customer Service Banking Specialist-Onsite

Category : CustomerService / Support

AboutTP

Teleperformance is a global, digitalbusiness services company. We deliver the most advanced,digitally powered business services to help theworld’s best brands streamline their businessin meaningful and sustainableways.

With more than 500,000 inspired andpassionate people speaking more than 300 languages, our globalscale and local presence allow us to be a force of good insupporting our communities, our clients, and theenvironment.

Benefits of working with TPinclude :

• PaidTraining
• CompetitiveWages
• Full Benefits (Medical, Dental, Vision,401k and more)
• Paid TimeOff
• Employee wellness and engagementprograms

Teleperformance and You

Through a balanced high-techand high-touch approach blendedwith deep industry and geographic expertise, we makepeople's lives simpler, faster, and safer.

We help companiesadapt quickly to changing needs, and are inspired to deliver onlythe best in all that we do. You will become a key contributorin making that happen.

As the eyes andears for our team fielding customer inquiries and findinginnovative ways to respond, you will work in a collaborative andengaging environment.

You will have the chance to interact withpeople from all walks of life, and no two days will be the same. Asyou continue to grow and challenge yourself, you will discover yourpotential can take you anywhere you want to go.

Did you know thatour Chief Client Officer started her career at Teleperformance asan agent and advanced to the pinnacle of the company?

AtTeleperformance, the sky is the limit!

This position will be based on-site atour Columbia, South Carolinalocation.

YourResponsibilities

As a CustomerService Banking Specialist, your main responsibility is to findinnovative ways to respond to varying questions, issues, andconcerns.

• Connect withcustomers via phone / email / chat / and or social media to resolve theirquestions or concerns
• Calmlyattempt to resolve and de-escalate anyissues
• Escalate interactions whennecessary and appropriate
• Respond torequests for assistance and / or possible processingpayments
• Track all call relatedinformation for auditing and reportingpurposes
• Provide feedback on callissues
• Upsell ifrequired

We’re lookingfor fearless people people who are inspired to deliveronly the best in all that wedo.

• High School Diploma orequivalent
• IT / Networkcertifications / degrees preferred
• 18 years ofage or older
• Proven call centerexperience
• Typing 25WPM
• Proficient in PC operation andnavigation
• Entry-level networktroubleshooting
• Ability to set up home Wi-Finetwork
• Ability to set up and configure a router orswitch
• Core proficiency with a laptop or desktopcomputer
• Able to workindependently
• Have excellent communicationsskills, both oral and written
• Ability towork in a constantly changing and fast pacedenvironment
• Ability to stay composed andobjective
• Strong listeningskills

Be Partof Our TPFamily

It is our missionto always provide an environment where our employees feel valued,inspired, and supported, so that they can bring their best selvesto work every day.

We believe that when employees are happyand healthy, they are more productive, creative, and engaged. Weare committed to providing a workplace that is conducive tohappiness and a healthy work-life balance.

We also believethat to be our best selves, we need to be surrounded by people whoare positive, supportive, and challenging.

We are committed tocreating a culture of inclusion and diversity, where everyone feelswelcome and valued.