A company is looking for a Survey Ops Program Manager to contribute to global listening strategy and improve platform services through customer feedback.
Key ResponsibilitiesOwn listening framework requirements and survey program managementManage survey vendor relationships and conduct voice of customer analysesProduce dashboards and analyses, presenting updates throughout the survey lifecycleRequired QualificationsBA required;
MBA or equivalent experience preferred6-10 years of experience in business analytics and customer advocacyExperience in support operations, hospitality, technology, or startup environments idealProficiency with tools such as G Suite, Medallia, Qualtrics, and JIRAStrong fluency with data and analytics, with SQL skills preferred
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