Admin / Clerical - Customer Service Representative Associate
Charlotte, NC
Months.
Mon-Fri (-)
Job Description :
- Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and / or orders.
- Customer Service may be by telephone, fax, email, or regular mail.
- Provides basic product / service / application information. Provides basic information on pricing and product availability.
- Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required.
- Must efficiently utilize the computer support system.
- Utilizes internal contact resources for specific situations.
- Exercises judgment and diplomacy as required. Maintains current information in an easy-to-use format. Must be an effective communicator.
- Must have some basic knowledge of computers.
- Coordinates and expedites services issues to higher levels or other departments as needed.
Additional Job Requirements : Basic knowledge of navigating and sorting excel spreadsheets. expediting experience, a PLUS.
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