Job brief
Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.
As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries.
The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users).
You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.
Job Highlights :
- An interesting and ambitious role in a successful international company.
- Product portfolio with advanced technology, reliable quality, and brand influence.Provide competitive salary that matches experience and position.
Responsibilities
- Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings.
- Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
- Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
- Coordinate internal resources to support product delivery, implementation, and deployment.
- Identify and analyze customers needs to help the internal team improve product offering.
- Output and share customer success stories and best practices in the industry.
- Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.
Requirements
- Bachelor degree or above;
- At least 5 years of B2B customer success customer service or account management experience in SaaS related fields;
- The deep understanding of the beauty industry is preferred;
- Bilingual in English and Spanish is preferred;
Senior Strategic Customer Success Manager
Key Responsibilities:Drive product adoption, expansion sales, and subscription renewals to meet monthly quotasMaintain relationships in an enterprise book of business and conduct business reviews for mid-market and larger SMB companiesDevelop and maintain knowledge of the company's products and serv...
Customer Success Manager - Entry Level
You will be individually responsible for small and medium-sized accounts and work in tandem with other members of the team on customer accounts. We are looking for a smart and driven professional committed to delivering the best services and the right solutions to our customers. The ideal candidate ...
Customer Success Manager Loyalty Personalization
A company is looking for a Customer Success Manager in Loyalty & Personalization. ...
Logistics/SCM Sr. Manager (Bilingual in Korean)
Responsibility over the entire logistics process, including monitoring the delivery of orders to customers and ensuring that the shipment remains on schedule. Manage customer (end-user) relations issues and follow up -This includes contacting resellers, promote, status check and follow up. This clie...
Customer Success Manager
The Customer Success team is critical to the success of our business and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results. This link leads to the Anthem Blue Cross machine-readable files that ar...
Travel Nurse RN - Case Manager in Santa Monica, CA
Health Carousel Nursing and Allied Health is seeking a qualified. ...
Customer Success Manager – State, Local and Law Enforcement (SLED)
You will be the primary point of contact, collaborating with customers to understand their unique needs, providing ongoing support, and driving the adoption of our link analysis software. Excellent customer management skills including project management, resolving issues, setting customer expectatio...
Case Manager- Spanish/English Bilingual
Coordinates communication and external service linkage including: assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist. The Case Manager ...
Customer Success Manager (FieldRoutes)
The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing FieldRoutes to support clients in attaining their objectives using our solutions while driving revenu...
Restaurant Manager
Share your passion for food and life and motivate your team to pursue a better future for themselves and others. Demonstrate a passion for the business and managing the overall operations. Find, train, develop and recognize the best people. Eligibility in Jack’s benefits can vary by the number of re...