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IT Enterprise Associate Desktop System Administrator
IT Enterprise Associate Desktop System AdministratorInova Health System • Alexandria, VA, United States
IT Enterprise Associate Desktop System Administrator

IT Enterprise Associate Desktop System Administrator

Inova Health System • Alexandria, VA, United States
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Inova Alexandria Hospital IT Customer Service is looking for a dedicated IT Enterprise Associate Desktop System Administrator to join the Team. This role will be full-time day shift working Monday - Friday located in Alexandria, VA.

The IT Enterprise Associate Desktop System Administrator is responsible for the imaging and configuration, per defined standard operating procedures, of systems hardware / software-related infrastructure. Resolves problems effectively and efficiently so that tasks can be completed in a timely manner and communicates (technically and non-technically) with other team members, other technology services staff and vendors.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work / Life Balance : offering paid time off, paid parental leave, flexible work schedules.

IT Enterprise Associate Desktop System Administrator Responsibilities :

  • Manages the installation of Windows end-user devices and peripherals based on a standard operating procedures and policies.
  • Identifies and resolves more complex problems with the toolset. Communicates problem-solving measures taken for inclusion into the standard operating procedures and policies so that recurring problems can be resolved.
  • Works imaging and installation tasks from a ticket queue.
  • Makes recommendations to senior team members and management for larger updates of procedures / standards to improve efficiency of the imaging, installation and configuration process.
  • Ensures that basic updates of documentation of procedures / standards on the proper imaging and configuring of operating systems software are complete and accurate.
  • Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
  • Minimum Qualifications :

  • Education : Associate's degree; or HS Diploma / GED and 4 years relevant professional experience in addition to the minimum experience required
  • Experience : 1 year of experience in supporting a desktop environment with both basic administration and problem resolution and Microsoft Windows seven and Windows 10 and above issues
  • Preferred Qualifications :

  • Previous experience working as a Desktop Administrator in a healthcare environment preferred.
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    System Administrator • Alexandria, VA, United States