Description
SAIC is seeking an Operations Manager on the Revolutionary Information Technology Services (RITS) program in support of the United States Army Corps of Engineers (USACE).
The selected candidate will hold a key contractual position and will be recognized as the professional supporting SAIC and USACE with managing the day-to-day operations of the IT Team and ensuring the availability and reliability of systems and networks.
This position is remote with a possibility of limited travel within the United States.
Job Duties :
- Responsible for the delivery of IT service and projects from engineering to operations, acts as the service owner for all end-user and customer-facing IT services and solutions, and ensures end-to-end delivery of services based on Government approved ITSM processes consistent with industry best practices.
- Leads the analysis, planning, and implementation of ITSM initiatives in support of USACE operations and ensure its alignment with industry best practices.
- Identifies IT operational requirements, provides day-to-day leadership and quality control, and provides expertise on best practices to continually improve the USACE implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule.
- Serves as the patch and device configuration lead, ensuring all USACE-supported devices and systems are configured and have installed the latest patches to meet all cybersecurity and operational requirements.
Qualifications
Required Education and Experience :
Bachelors and eighteen (18) years of experience; four (4) years of experience in lieu of degree
Experience in managing Enterprise IT operations similar in scope, to the requirements of this TO, including implementation of ITIL best practices.
Required Security Clearance and Certifications :
- An active Secret security clearance.
- ITILV3 Expert Level Certification or ITIL V4 equivalent.
Desired Qualifications :
- Possesses a current DoD 8570 IAM level I Certification.
- Experience managing the device configuration and patch management for an enterprise operation of a similar size, scope, and complexity.
- Experience managing service desk teams and supporting a requirement that is similar in size, scope, and complexity to this TOR.
- Experience in communicating with Government personnel, including agency executives.
- Experience providing performance-based customer service support against multiple performance metrics in the Federal marketplace.
Target salary range : $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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