Job Description
About Us :
ARK Products is a leading designer, manufacturer, and seller of innovative sensory tools and special needs products worldwide.
Founded in 2000, the company provides a complete line of oral motor tools, sensory chews, feeding and drinking aids, speech therapy tools and other specialty products to customers in all 50 states and more than 50 countries.
ARK designs and manufactures its differentiated, branded products in-house at its South Carolina headquarters with high-quality food and medical-grade raw materials.
Job Summary :
We're seeking a driven and creative Customer Experience and Engagement Manager to spearhead the company’s communication initiatives.
The ideal candidate will have a strong background in public relations and customer experience with a proven track record driving customer satisfaction, brand engagement, and business growth.
This is an on-site position located in Columbia, South Carolina.
Key Responsibilities :
Customer Experience and Engagement
- Lead the customer service team, defining KPIs and managing escalations to ensure seamless experiences.
- Drive customer satisfaction through timely, exceptional customer experiences across all touchpoints.
- Optimize customer service operations to enhance efficiency, effectiveness, and customer satisfaction.
Partnerships and Growth
- Develop and execute customer-centric strategies to boost customer satisfaction, loyalty, and retention and attract new customers.
- Identify, develop, and manage relationships with affiliates, ambassadors, influencers, industry organizations and other strategic partnerships to amplify brand reach.
- Nurture key wholesale partners through tailored support and proactive communication.
- Identify and pursue strategic growth opportunities, such as conferences, webinars, press coverage, awards, and other avenues.
Customer Insights and Advocacy
- Gather, analyze, and translate customer feedback into actionable insights to inform business needs, drive growth, and improve customer satisfaction.
- Develop internal communication strategies to promote company culture, values, and customer-centricity.
Requirements
Requirements :
- Bachelor's degree in Communications, Public Relations, Marketing, or related field.
- 5+ years of experience in communications, public relations, customer experience, or a related field.
- Excellent writing, editing, and verbal communication skills.
- Proven media relations and customer service expertise.
- Adaptability and willingness to take on diverse responsibilities.
- Willingness to travel and / or participate in marketing opportunities as needed.
- Experience in e-commerce a plus.
Benefits
What We Offer :
- Competitive salary and benefits package.
- A dynamic and growing company with a proven track record of creating helpful, innovative products that touch lives around the world.
- Collaborative and dynamic work environment.
- Unique opportunity to see your efforts make an immediate, meaningful impact in the community
Requirements
- Bachelor's degree in Communications, Public Relations, Marketing, or related field.
- 5+ years of experience in communications, public relations, customer experience, or a related field.
- Excellent writing, editing, and verbal communication skills.
- Proven media relations and customer service expertise.
- Adaptability and willingness to take on diverse responsibilities.
- Willingness to travel and / or participate in marketing opportunities as needed.
- Experience in e-commerce a plus.
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