Added - 10 / 02 / 24
Customer Training Program Manager
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Project / Traffic Management
San Francisco, CA Freelance
Job Description
The Sage Group’s client, a well-respected collaboration software company, is seeking a dynamic, highly motivated program manager to join the Customer Training team to help scale live, customer-facing, instructor-led training programs.
This person will manage the day-to-day operations of current programs, drive process and operational improvements, lead marketing efforts to expand program awareness, and use skills in problem-solving & communication to improve outcomes.
Job Responsibilities :
- Manage day-to-day program operations and communications.
- Coordinate and drive new projects, working cross-functionally and creating detailed documentation to accomplish goals.
- Conduct research and competitive analyses to help inform future strategy.
- Partner with instructional design and content teams to prioritize and build new ILT content .
- Partner with training operations teams to streamline processes and reduce complexity for partners, customers, and internal teams.
- Expand awareness of the company's Live Training programs by building & advocating for marketing plans for three audiences : SaaS customers, Solutions Partners, and key internal stakeholders.
- Track key performance metrics related to training enrollments, engagement, and outcomes.
In order to be successful in this role, you will bring :
- Proven success as a strategic thinker and tactical executor of programs.
- Bachelor’s degree in business administration or a related field.
- 6-8 years’ experience in program management within training, L&D, or similar groups.
- Exceptional verbal and written communication skills.
- Problem-solving skills, exceptional attention to detail, and ability to work independently.
- General marketing skills.
- Moderate knowledge of business and management principles involved in strategic planning, resource allocation, and program growth.
- Jira, Confluence, and Trello experience a big plus.
- Proficiency in Google Workspace required.
- Zoom or other conference tools required.
Duration : This is a long-term contract (18 months).
Location : 100% remote within the United States.
Compensation : $80-95 hourly range, w-2.
Benefits : Medical, dental, and vision benefits are provided as well as 401(k) matching.
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