Job Description
Job Description
Are you looking to grow? So are we! Mirante Agency LLC in DANBURY, Connecticut, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time .
In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role.
We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience.
If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Life Insurance
Hands on Training
Career Growth Opportunities
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers and follow-up.
- Complete Evidence of Insurance requests.
- Document each customer contact in Epic.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products and services.
- Prospecting and generating new businessthrough leads & referral sources.
- Provide exceptional customer service and support.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Provides on-going support to insurance clients as needed.
- Work independently and as part of a team.
Requirements
- Bilingual (Portuguese and English)
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Create relationships from a cold start.
- Be a fantastic presenter.
- Excellent Communication / interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Must be highly self-motivated.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Minimum 3-5 years prior sales experience is preferred.
- Previous work experience in sales, marketing, promotions or telemarketing.
- Be equipped with great listening and closing skills.
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