Client Service Associate

About ARQ Wealth Advisors :

We are a fast-growing, independent wealth management firm based in Scottsdale, Arizona overseeing over $550 million in client assets and providing comprehensive financial planning solutions.

We are passionate about helping our clients reach their goals and treat each client like #1.

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Client Service Associate to join our team. In this role, you will play an integral part in creating a world-class client experience, responsible for ensuring client needs are met in a high quality and timely manner.

A high degree of direct communication with prospects and clients is required. This role is a salaried 40 hours per week in office position and will require some weekend and evening work related to client events throughout the year.

The primary role of the Client Service Associate is to support assigned Wealth Advisors within 3 main categories of job responsibilities : Client Services, Operations / Trading, and Financial Planning & CRM support.

Responsibilities

Client Services

• Coordinate and prepare prospective clients for meetings.
• Answer and route incoming calls to appropriate individuals.
• Perform outcalls to clients in order to : set quarterly advisor appointments, project outcalls (RMD's, Tax Forms), and to touch base as needed.
• Participate in client meetings as needed.
• Complete task related to our milestone / loyalty program.
• Follow up with clients RSVPs for various events.
• Performs a variety of routine clerical tasks.

Operations / Trading

• Perform various tasks related to the onboarding of new clients.
• Preparing of new account applications, account transfers, account updates, and processing of cash distributions.
• Trade securities in client account to maintain portfolio targets per investment methodology / strategy.
• Work in Excel to audit / analyze data and create reports for senior management.
• Follow-up on unresolved client issues with an effective ability to resolve in a timely manner.
• Utilize DocuSign to process forms electronically.
• Any client service / maintenance updates via custodian forms and processes.
• Perform rollover and asset consolidation request with clients and any necessary third parties.
• Print & mail out Quarterly reports as needed.

Financial Planning & CRM Support

• Gather Planning data from clients.
• Input Data into MoneyGuidePro software.
• Presents results of preliminary plan to Advisor(s).
• Maintain CRM data for clients.
• Other project work as needed.
• The company reserves the right to add or change duties at any time.

Qualifications

• Education : 4-year college degree required.
• Experience : 2 years in a support role required; financial industry required.
• Excellent customer service skills.
• Superior organizational & time management skills.
• Ability to multitask with efficiency and accuracy.
• Strong verbal & written communication skills.
• Working knowledge of Microsoft Office Suite
• Comfortable & effective in a dynamic, flexible work environment requiring high degree of self-motivation and accountability.

Job Benefits

• Salary commensurate with experience.
• 20 days paid time off, 3 sick days, & up to 10 stock market holidays per year.
• Company health and dental insurance available.
• Company Life insurance benefits.
• 401k eligibility after 30 days.
• Sponsor securities licenses and professional designations.
23 days ago