Job Description
Job Description
Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth.
If you're a motivated self-starter with excellent communication skills, we want to hear from you!
Key Responsibilities :
Customer Engagement : Interact with customers via phone, email, chat, and other digital channels in a friendly, professional, and helpful manner.
Sales and Upselling : Promote products and services, identify upselling opportunities, and meet or exceed sales targets.
Problem Solving : Resolve customer inquiries, complaints, and issues promptly and effectively.
Product Knowledge : Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
Documentation : Accurately document customer interactions and maintain records of sales, inquiries, and issues.
Team Collaboration : Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
Compliance : Ensure that all interactions and sales adhere to company policies and industry regulations.
Qualifications :
High school diploma or equivalent (Associate or Bachelor's degree a plus).
Previous experience in customer service and sales is preferred but not required.
Excellent communication and interpersonal skills.
Ability to work independently and be self-motivated.
Basic computer skills and familiarity with CRM software (training will be provided).
Reliable high-speed internet connection and a quiet workspace.
Benefits :
Competitive wages with bonus opportunities.
Flexible work hours and work-from-home arrangement.
Ongoing training and professional development opportunities.
Leadership opportunities available to those who qualify.
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