Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions.
With groundbreaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it.
At CMU, we have brilliant researchers with state-of-the-art facilities to create technologies that will change the world for the better.
Our research, innovation, and entrepreneurial activities have a tremendous impact on the university, on the broader Pittsburgh region, and on the economic vitality of the nation.
If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!
Your core responsibilities will include :
Collaborates with multi-functional teams to address business or systems issues, including coordinating managers, team leads, and professionals.
Collaborates with the research community and campus leadership to design and build technical solutions to meet evolving research system needs.
Handle Vendor relationships and contracts, including pricing and terms & conditions, problem resolution, and ensuring service teams are trained adequately to support the product.
Leads teams of engineers and technical analysts to design, develop, and test complex research systems or applications.
Maintains positive and collaborative partner relationships, including maintaining a customer portfolio that shows projects and their status, working with service teams to develop processes to ensure the resolution of customer issues and problems, coordinating efforts and resources to provide resolution of priority incidents, establishing methods and lifecycles of collecting ongoing customer satisfaction data.
Offers expertise and advice, collaborating with campus partners, the OVPR, and campus leadership on matters related to system design, implementation, management, and maintenance.
Provides technical leadership and strategic direction for research systems that have a broad, campus-wide impact, as well as other related research and data systems, tools, and resources.
Responsible for planning, directing, and leading technology projects associated with CMU’s electronic research administration systems.
Coordinates with functional authorities, system users, technical groups, and vendors to handle system functionality, coordinate system management tasks and recommend solutions to system issues.
Other duties as assigned.
Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU.
Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity.
We are looking for someone who shares our values and who will support the mission of the university through their work.
Qualifications :
Bachelor's degree in a related area and / or equivalent experience / training.
10-15 years of Relevant Work Experience.
Previous supervisory / managerial experience.
Requirements :
Experience, advanced skills, and methodologies associated with software design, modification, and implementation.
Knowledge of business analysis processes and procedures, alignment, and compliance with applicable policy and regulation
Strong critical thinking and problem-solving experience.
Excellent oral and written communication, quantitative and analytical skills.
Demonstrated proficiency in leading and mentoring technical staff.
Demonstrated proficiency in partner management experience, with the ability to communicate effectively and to establish and maintain effective relationships with business partners, employees, supervisors, and staff at all levels.
Successful background check
Preferred Experience :
Experience working with Huron's Click Portal or other electronic research administration systems.
Experience leading major system upgrades and transformation.
Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees.
Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs.
Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance.
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